Google Analytics rolling out 'ask a question' to get answers instanteously

• Updated on: 2017-07-19
• Read original article here

A little over a year ago, Google teased using natural language to get data from Google Analytics just by asking. That “asking a question” functionality has now arrived in Google Analytics and Google Analytics 360 globally.

The aim is to make it much easier for people throughout an organization to be able to get information they need without having to rely on data analysts or needing deep familiarity with the Google Analytics interface. Data analysts will have more time to focus on strategy, and the rest of the organization can get the information they need to understand how the business is performing online, the thinking goes.

The new ability to ask questions builds on the Google Now-like automated insights that came to the Google Analytics mobile apps last fall. The insights surface data the system thinks will be useful to the person who is logged in, meaning they are tailored to the kinds of data and insights that user has engaged with.

Roughly 20 percent of Google Analytics’ 700,000+ monthly app users are viewing those automated insights in Intelligence monthly, according to the company.

The ability to use natural language to ask questions in Google Analytics has been years in the making and relies on Google’s artificial intelligence technology, which until now, has been used solely in consumer applications like search.

Analytics Intelligence is accessed from a circle icon with dots in the upper right corner of the apps, and now on desktop, too.

Intelligence is coming to the desktop for the first time. On desktop, users will be able to see automated insights and type questions into a query box after clicking the Intelligence icon from every page in Analytics.

On the mobile app, users will also be able to use voice to surface data in Google Analytics after clicking on the Analytics Intelligence icon.

At this point, the system supports “what” and “how many” types of questions about whatever data Google Analytics knows about your business.

These questions can include segments, like the example above, asking about sessions for the month broken out by age. Google will then instantly — it is very fast — show the results with a chart, saving the user several clicks and time digging.

You can then ask follow-up questions based on the previous question. There are also suggested questions that display once a user clicks in the query box as prompts.

“Why” questions like “why did my organic page views go down last month” aren’t supported yet, but Google says the system will be able to answer questions like that relatively soon as the system learns. The system will notify you when you ask a question it can’t answer and will be capturing those questions to build out its capabilities.

Google has been testing “asking a question” with some 100,000 users since March. It’s only in English now, but Google says it will add other languages as they system learns more about the types of questions users are interested in and gets better at answering “why” questions.

Automated insights will be available on desktop as of Wednesday. The “asking a question” functionality will start rolling out over the next few weeks.

In a demo of the new natural language functionality Monday with Babak Pahvlan, who heads measurement and analytics products for Google, and product lead Annissa Alusi, Pahvlan underscored the significance of this update and the technology that powers it. “This is not an incremental change,” he said, explaining that the system is tasked with organizing vast amounts of analytics data at scale (some half a trillion events), and understanding what the user is asking for and delivering it instantaneously.

Pahvlan said that during testing they saw users start by asking fairly basic questions and then progressively asking more and more sophisticated questions. The system will continue to learn as users query it more and more.

Users can currently save automated insights, but saving and exporting results from questions is something that will come later.