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Mobile-Friendly vs. Mobile-Optimized Websites

There’s a lot of questions about the differences between mobile-friendly vs mobile-optimization vs responsive design for websites. These questions include:

What is a mobile-friendly website?
What is mobile-optimization?
What is responsive design?
What are the differences of all of the above?
Where does mobile first design fit in?
What is the best design strategy for my website?

The goal of this article is to answer all of these questions, plus a few more along the way.

For clarity’s sake, when referring to say mobile or mobile device, we are referring to devices that are the approximate size and shape of most smartphones (mobile phones).

Ok, let’s hop to it!

Mobile-Friendly Websites

Google’s search rankings now emphasize and reward mobile-friendly websites. Many people may think that having a mobile-friendly website is good enough, and for Google’s robots it is! But this is not necessarily good enough for the visitors coming to your website. In short, mobile-friendly is the bare minimum mobile design strategy you should have for your mobile visitors.

If you aren’t sure if your website is mobile-friendly, then check-out Google’s webmaster tool. A mobile-friendly website is often just a slimmed down version of the website viewed on a desktop.

For example, as a general rule your content should be written in at least 14 or 16 pt font. It seems big, but when it gets shrunk down anything less will be hard to read. Hard to read ≠ mobile-friendly.

Mobile-friendly websites will work for mobile users, but these websites were designed for the desktop users. A smaller version of your desktop website can be functional but may not be as user friendly as it could be… And this is where mobile-optimization starts to enter the fray.

All mobile-optimized websites are mobile-friendly, but not all mobile-friendly websites are mobile-optimized. Mobile-optimization targets mobile users; these websites are designed for smaller screens.

A mobile-optimized website will reformat itself for mobile users. It is not just a shrunken down version of the desktop website.

Design features of a mobile-optimized website can include:

Single column layout
Easy, simple navigation that is “thumb friendly”
Large graphics with white-space borders for those of us with large or clumsy fingers
Formatted content for maximum readability
Limited to no need for typing
Image file sizes are smaller for the mobile version of the website than those used for the desktop version of the website. (This allows for quicker load times.)
A fewer number of features overall (minimalist, uncluttered design)
Mobile users are much more likely to be searching for a quick answer compared to their desktop search counterparts.

The goal of a mobile-optimized website is to make the website as frictionless as possible for the mobile user. Mobile users are seeking the quickest, most efficient way to answer their questions. Mobile-optimization aims to do exactly that.

Responsively designed websites do exactly as phrase suggest. They “respond” to the screen size of the device being used. In a sense, responsive design picks up where mobile-optimization leaves off.

Responsive design reformats and restructures websites for any device—regardless of screen size. Mobile-optimization only does this for mobile devices. With responsive design, the layout of the website will scale from the smaller screens of mobile, tablets, and small laptops, to the standard desktop screen and even larger widescreen monitors.

Responsive design offers flexibility and great usability on all devices for users. It’s really the only way to guarantee that your website will look good and have optimized usability on any device.

Mobile-First Design Strategy

Mobile-first is a design strategy in which the mobile version of the website is designed first over the traditional desktop version. This design strategy can also apply to products designed for and marketed to mobile users first, ahead of “traditional” internet users.

A lot of design issues come from trying to stuff too many features into a single page. When designing with mobile-first in mind, you tend to get a simpler, cleaner design structure. This works well as a base, because it’s easier to add relevant features into the desktop view as needed, rather than trying to stuff every bell and whistle into a mobile view.

What type of design is best for my business and my website?

The not very helpful answer is “it depends”. Honestly, the answer depends on the answers to the following questions:

What is the purpose of your website?
What do you want your website to do for visitors?
What devices are you expecting your visitors to be accessing your site from?

Websites are meant to take visitors on a digital journey. That journey is supposed to be as smooth and frictionless as possible. The easier you can make navigating your website, the more likely you are to increase conversions.

Also, what is the budget for your website? Mobile-optimized and responsively designed websites are often a little more expensive than mobile-friendly websites. Why? In short, they take longer to develop and build.

In the long run, the extra optimization to functionality and usability offered by a responsively designed or mobile-optimized site will provide you with a higher ROI than a site that is just mobile-friendly. Now, whether or not the expense is justified will have to be evaluated on a business-by-business basis.

On a side note, have you tried to use your business’s website as if you were a customer? What about as a mobile user? Do you know what your mobile site looks like? If you are drawing a blank, or have a panicky uncertain feeling right now, that’s probably not a good indicator.

Consider The Following for Mobile-Friendly vs Mobile-Optimized vs Responsive Design

Is your main customer base cruising your website on a desktop? Then maybe a mobile-friendly website is good enough for you. Google doesn’t penalize you in the search rankings, and you don’t spend extra money on a mobile-optimized or responsively designed website.

On the other hand…
Do you have any kind of e-commerce, blogs, or a customer base that actively uses mobile devices? If this is the case, then you may want to invest in a mobile-optimized or responsively designed website.

Mobile-Optimized and Responsively Designed Websites Can Offer a Creative User Experience

Just because visitors are viewing your website on a smaller screen, doesn’t mean your site has to be boring. Remember mobile users have the ability to take pictures and videos, make phone calls, use GPS for finding things near their location, and so much more!

And this is the beauty of stepping beyond just a mobile-friendly website. There are so many new and different user interface options for visitors NOT using a desktop. Some businesses even have completely different website versions for desktop users versus mobile users.

Think about your visitors. What type of experience do you want them to have using your website? Optimize your website for that experience! Given the possibilities with the internet, saying the sky’s the limit seems almost diminutive.

Ready to update your website? Contact gotcha! Mobile Solutions today.

Originally published on Torspark

Improve Your SEO Now With 5 Easy Tips

While it’s always wise to hire a SEO professional for guidance in improving search engine rank, you can improve your SEO now with 5 easy tips (and save some cash).

This list is for the digital marketing do-it-yourselfer. Keep in mind the depths of search are vast and complicated. This entry level guide will give you enough confidence to dive in, and swim.

Start in Production

In the early phase of your website production, you’ll need to carefully determine which keywords are relevant and most popular about your business, goods, and services. These keywords will be part of the original blueprint for your website, and as the developers build your site page by page, these words will be used to name the page urls, which will help improve your overall SEO score, improving the usability and indexing of your site.

When carefully analyzed in the very beginning, this research can be used to create a website that Google loves to share in its top search results. If your website is already developed and you’re suspecting some mistakes might have your rank down, it’s essential you contact an SEO expert, like gotcha! Mobile Solutions, for a free assessment of your website. Our report will reveal crucial errors that could be affecting your website’s traffic and overall visibility.

Optimize Keyword Usage in Design Structure

In addition to building the foundation of the site, core keywords should be implemented throughout all other parts of your website design process. Page designers should be made well aware what focus search terms and words have been selected so that the structured pages can incorporate optimal keyword usage.

Just like the developers who work on the back-end of a website, designers also need to know keywords and direction to inspire their own ideas for the layout and visuals. Work together with your designers to ensure that SEO is drawn right into your website from the very beginning, and you’ll be fast on track for ranking success.

Create a Successful Content Strategy

Moving past the design, you can improve your SEO right now by mapping out an effective content strategy that incorporates correct usage of said keywords throughout the heading tags, images, page content, and blogs.

What does that mean at the moment? It means scour your website from top to bottom and from page to page. Once you have your concrete list of targeted keywords, you can begin to see the gaps in your published material. Don’t be generic when it comes to writing copy, and by all means make every word count.

Ditch any pre-written web text or product descriptions and customize all of your content so that it is packed full of rich keywords, which in turn will help improve your site’s ranking. To add even more value to your site, consider writing a blog. Yes, of course. You’re probably wondering why the heck you need a blog. The short answer is, the more SEO-packed content that you can continually add to your website, the faster your SEO score could improve. When in doubt, focus on writing engaging and evergreen web content that is timeless. Become an expert in your niche so that Google will identify you as such, and you’ll rank higher in search results just by producing frequent and compelling content. If you can’t pen that many words in a week, hire a professional content writer who can. The results will be worth it.

Incorporate SEO in Your Social Media

It’s not all pins and memes. Don’t forget to integrate social media into your successful SEO strategy. After all, social websites are considered search engines, all in themselves. Google will search social pages for signals that a website is active. While links may not improve your social ranking on their own, viral posts can have significant impact and will increase your page visibility.

Social profiles are often the first introduction a potential consumer has to your brand. Keep your social profiles updated and interesting to help boost the engagement on your pages, and to help direct traffic to your website. Increased web flow will organically improve your SEO score.

Hurry Up and Wait

It takes time to improve your SEO ranking, but these 5 do-it-yourself tips will help you save some money, when time is all you have to spend. Small start-ups and at-home businesses can still tackle SEO at-home without having to hire a professional web developer or SEO company. Then again, when you’re ready to expand, you’ll need to incorporate much, much more to continually improve your SEO score and ebb and flow with any upcoming Google updates. Search is always changing. The best way to stay ahead is to make sure your site checks off with each of these SEO tips.

Ready to hire our team of SEO experts? Let us do the work.

Give it your best, and then call gotcha! for the rest.

Email Etiquette

Let’s get back to the basics. In a world where keyboards have replaced the mighty pen, there’s still a place for email etiquette. Before you shoot off thousands of emails to your contacts or subscriber list, make sure you’re respecting their time, while representing your company with class.

Choose Your Subject Carefully to Avoid the Trash Pile

The subject of your email will make or break it, and determine whether or not someone will even open it, or discard it. Make your subject purposeful and relevant to the content you’re sharing and avoid clever marketing ploys, which will only irritate your reader. Avoid using all caps, all lowercase, and poor grammar. Your subject line makes the first impression.

Practice Professionalism in Your Correspondence

Work emails are supposed to be professional. Avoid sending offensive jokes or irrelevant emails to your colleagues. If you’re using business owned equipment, keep it mind your employer will frown upon the misuse of company time and supplies. Internal emails are a serious issue. If you want to be treated with respect from your coworkers, you must practice professionalism on the job whenever you correspond.

Addressing the Recipient

How do you address an individual you just met? While many people quickly assume a first name is suitable, it’s proper etiquette to wait until your new contact requests a first name basis, for example he might state “You can call me Joe.” In the beginning of all correspondence, email etiquette includes using a formal salutation.

Avoid Misspelling Names

It takes just a second to check your recipient’s name and spelling.

Use the Blind Copy Option When Necessary

If you’re sending a bulk email to recipients who do not know each other, it is common email etiquette to use the blind copy option in the address fields, so that you’re not sharing their name and private email addresses to the rest of your contacts.

Avoid Reply All

Have you ever been caught in a texting chain of messages, none of which matter to you? Reply all is the same thing. Unless you want everyone to read your message, be sure to carefully select the appropriate reply option and don’t send to everyone unless necessary.

Get to the Point

Successful email marketing is targeted and gets right down to business. Don’t waste your reader’s valuable time by beating around the bush to say what needs to be said. Short sentences and short paragraphs are easier to read, and much faster too. The less time a reader has to invest his time reading, the more time he can use making an important buying decision.

Don’t Over-punctuate

Over-punctuating your sentences makes them cumbersome to read. Although you may hope that your reader feels your excitement through multiple exclamation marks, if you choose the proper words and format your sentences correctly, very little punctuation is necessary.

Add Links

The main purpose of your email correspondence might be to gain more business and make a sale. Don’t forget the importance of adding links within the body of your email message. At the end of your message you should provide that call to action and also close your email with the necessary contact information.

Why Email Etiquette Matters

Email etiquette matters because people’s time is valuable. In addition, it can be difficult to allow your humor or intent to correctly flow through words alone. Establishing a set of email etiquette rules for yourself will help guide you in the process of communicating with your partners and colleagues in a positive manner that encourages loyalty.

From the beginning to the end of your email message, proper email etiquette ensures your work ethic and professionalism shine.

Facebook Live and the End of Television

An anchor sits at a desk on the floor of the New York Stock Exchange, talking with guests about the future of Facebook. The cameras pan and switch between shots, broadcasting in an eye-pleasing wide frame.

It would be easy to mistake the broadcast for a CNBC TV show, except for the big piece of cheese sitting on the middle of the desk. This is Cheddar, the first startup betting on Facebook’s embrace of live video as the next big thing.

Cheddar was founded by Jon Steinberg, who previously served as chief operating officer and president of BuzzFeed. It’s a business-focused, video-first media operation that broadcasts live five days a week for up to an hour. It plans to expand to eight hours a day by the end of the year.

Its content will appear on platforms aside from Facebook, but it’s clear Steinberg sees the social network, and particularly its Live platform, as the beginning of the end of TV.

“It’s going to replace live television,” Steinberg said. “I think it’s the opportunity of a lifetime for new entrants.”

Steinberg admits that might be a bit optimistic, but he has a point. It’s tough to find anybody who is willing to bet that Facebook Live definitely won’t be the wave of the future in media — particularly after a week in which CEO Mark Zuckerberg made it a centerpiece of this week’s big developer conference.

Then again, just about anything Facebook wants to do could change the media world.

And the rest of the media world is maybe kinda over it.

Facebook [fill in the blank] could change the entire media industry.

First Facebook pushed publishers to embrace branded pages and social reader apps. Later came an emphasis on visuals. More recently, it was all about Instant Articles and in-feed (but mostly soundless) video.

This month, it’s live video.

Nobody doubts the power of Facebook as a kingmaker. Its audience — and, perhaps more importantly, its willingness to control what that audience is shown — are unmatched. Zuckerberg could wake up one day and decide that interpretive dance was the way of the future, and media companies would have to at least give it a try.

So when he took the stage at Facebook’s F8 conference this week to announce that Live was not only a priority, but now completely open to any live video (hint: make it prettier), it was received with a mixture of cautious optimism and hard-earned weariness. You could almost hear the media companies respond in unison with: Sure, why not.

In conversations with a variety of media executives, the message was relatively uniform: Yes, we are investing in this, but we really hope that there’s a plan.

“Overall I think we’re really looking forward to Facebook articulating the monetization plans just so we as publishers can plan how to invest on the platform,” said Sarah Iooss, senior vice president of business development at Viacom.

Concerns about monetizing Facebook go beyond Live. The allure of Facebook’s massive reach helped boost companies like BuzzFeed — and yes, Mashable — and convince investors that their brands would soon supplant the old guard as the media titans of tomorrow.

That might still be true, but Facebook’s sluggishness to figure out how to help media companies make money in the near term has deflated expectations. In a quote that could be applied to most of the digital media industry, one source told Re/code about BuzzFeed: “They’re driving in the dark at 60 miles an hour, without headlights…but that’s still better than standing still.”

Facebook has provided some light at the end of that dark tunnel. Media executives who spoke to us on background said their own interactions with Facebook had indicated that Live would indeed have a payoff.

Facebook declined a request for an interview, but it noted in a statement that the company will “be working closely with these partners to learn from them how we can build the best Facebook Live experience and explore with them potential monetization models.”

One source at Facebook who agreed to speak on the condition on anonymity said the goal was to quickly monetize Live, with its willingness to pay some producers, including Mashable, BuzzFeed and the New York Times, an indication of Facebook’s priorities.

Facebook won’t pay media companies forever, but it’s a small taste of what could be on the way.

Penny for your live stream?

To be clear: Every major media organization you can think of has already done a Facebook Live video, and most of them are planning to do a lot more.

What will they look like? To start, most TV companies seem to want to avoid doing TV.

“We are not doing CNN TV on Facebook,” said Andrew Morse, general manager of CNN Digital Worldwide. “I think it’s an interesting opportunity, but I don’t look at it as an opportunity to do broadcast television.”

Fine, it’s not TV, but it’s pretty close. Fusion launched a broadcast-quality program on Facebook, “The Chris Gethard Show.” E! has announced a daily talk show. And CNN has a handful of shows in the pipeline.

As for what’s been popular online, the first truly viral hit came from BuzzFeed with its already infamous watermelon video. The stream received more than a 750,000 concurrent viewers and now has more than 10 million total views.

Ya gotta believe…

For all the frustration over Facebook once against moving the goal posts, there are some indications that this is the real deal.

“Facebook’s roots are a social network, but it aspires to be a full-blown media and communications company.”
For one, Zuckerberg himself is said to have placed the highest priority on the project, having reportedly been “obsessed” with building it out.

The eventual goals of Facebook also fit nicely with live video. Jessica Liu, a senior analyst at Forrester, noted that the broader ambitions of Facebook are well served by live video.

“Facebook’s roots are a social network, but it aspires to be a full-blown media and communications company,” Liu said.

“Currently, they have the community, publishers, and ad content. If they want to challenge the TV industry, they would need to successfully incorporate original programming, network programming, and major live events… and marry that programming with their user community.”

That community is key to making the Facebook Live experience better than regular TV.

“This would create a unique live viewing plus live social commentary experience that the broader TV industry can’t deliver,” Liu said.

Right now, Live is just video that shows up in your news feed, but some see the potential for more.

Jigar Mehta, vice president of digital operations for Fusion, noted that Facebook has developed a habit of spinning off successful product.

“Right now it’s starting off in the feed, but I could see a future where it’s driving another experience kind of the way Messenger is driving another experience,” Mehta said.

As for Steinberg and Cheddar, he said watching Facebook Live develop has been like seeing a highway built in front of him as Cheddar was on the production line.

With Facebook Live, he sees a focusing of the tremendous power that the social network has to level the playing field. He’s already attracting thousands of concurrent viewers, hundreds of comments and plenty of prominent guests who are eager and willing to appear on his not-quite-TV show. And it’s just week one.

This is only the start of how Facebook is going to change TV and how people consume live video — as long as it still wants to.

“Nobody’s going to have a cable box, and you’re going to watch on-demand programming and that’s going to be Cheddar,” he said. “Why wouldn’t it be?”

Author credit: JASON ABBRUZZESE

Red Flag Tips for Avoiding Shady SEO Providers

There’s shady people all over the world. That doesn’t mean you necessarily want to do business with them. While it’s normal for businesses to operate with the bottom dollar in mind, some will go to great extents to protect themselves at your expense. Don’t get taken advantage of while you wander into the world of digital marketing.

We stole (*not shady) the following tips from Search Engine Land’s Greg Gifford. These are the 10 red flags you should look out for. We’d make a list ourselves but that looks sorta shady and all. (And let’s face it- Greg seems like a pretty cool guy.)

Greg Gifford’s Red Flag Tips for Avoiding Shady SEO Providers

Maybe I should have used an image of me jumping on a soapbox, because I’m about to preach.
Spring conference season is in full swing, and I’ve had my mind blown several times already — not from amazing presentations (although there were several), but from conversations with business owners and newbies in the marketing world.

Case in point: At an automotive conference, I talked to a dealer who had deleted his dealership’s Facebook and Twitter accounts on the advice of his SEO provider. He said they told him it wasn’t good for him to have an open forum where customers could say whatever they wanted about his business. I pointed out that the customers would still be out there, even if his dealership wasn’t… and he agreed! He said he thought that sounded weird, but he shrugged and figured his SEO guy knew what he was doing.

I’ve talked to far too many business owners this spring who feel like they’re getting fleeced by their SEO providers. I’ve talked to far too many marketers who have just started off in the field who don’t know how to judge the value of the work their employer provides. Those conversations are scary, and they’re happening far too often.
I thought I’d take a look at some red flags and warning signs with this week’s article here. While I’m stepping up on my soap box to preach, I’m also taking a step back and looking at the SEO industry without any preconceived notions.

(Note: Yes, most of us are legitimate SEOs and marketers who know what we’re doing and do everything we can to help our clients. This post isn’t meant for y’all — sorry. This post is for the business owners and the noobs in the industry.)

Following are 10 red flags which signal that you may be dealing with a shady SEO provider….

1. Low quality, duplicated content

I talked to a dealership that suspected their content was just phoned in by their provider. Their blog was packed with “Honda Civic AC Repair in (city), (state)” posts — and there was a version for every car in their lineup. In total, we’re talking 15 or 16 posts, all exactly the same. The only thing different was the model of the car.
And it gets better! They had taken those 15 posts and used them all again, for around 20 different cities — 300 blog posts, all exactly the same, just with a few keywords substituted in each one.

Obviously, this was bad news. If you suspect you’re getting cruddy recycled content, copy a sentence from a post and search for it in Google inside of double quotes so you only see exact matches. If you’re like this dealer and see more than 42,000 exact matches, you know you’re in bad shape.

2. Lazy, outdated tactics

I had a fun conversation at SMX West with a few attorneys. One of them was telling me that their new SEO provider sent their website guy a list of requests (They had never asked for access to WordPress, which is a bad sign all on its own). The requested title tag was nearly 30 words long, and they had at least 35 cities listed in the META KEYWORDS.

They had also requested that all but the first sentence of the home page be hidden behind a “read more” link.
If you’re reading Search Engine Land, then you’ve got access to a wealth of information about SEO best practices. If something seems shady or outdated, some simple checks online with trusted sources can help you confirm or deny your suspicions.

3. All you get is blog posts
If your provider’s entire SEO strategy is simply providing blog posts, that’s obviously bad news bears for your business. Clearly, there’s so much more to making your website a relevant resource than sharing a bunch of blog posts. Blogs are an important element, but they’re just one piece of a much larger pie.

4. Artificially lowered bounce rate
Sure, your bounce rate can be a good engagement signal, but it shouldn’t be your “be all, end all” metric. Far too many business owners obsess over their bounce rate when there are much more legitimate metrics for SEO success.

At the last SMX West before he went on hiatus, Matt Cutts said something in an open Q&A that’s stuck with me ever since. When someone asked about their bounce rate, he told them that if their call to action was a phone call, they wanted a high bounce rate. If they were driving users to make a call, then a high bounce rate could mean that users were converting and then leaving.

If your SEO provider promises a drastically lower bounce rate, you should ask them what they’re doing. Many times, they’re simply adding a script that pings Google Analytics every four or five seconds that a user is on a page. BOOM! The bounce rate is magically lowered — but not because the content is engaging or because customer behavior has changed.

5. A la carte SEO services

If you’re hiring an SEO provider, you’re doing so because you believe that their expertise will help your business get more visibility online. If they show you a menu of possible services, with everything broken out into individual elements, that’s not a good sign.

You’re hiring them because they’re the expert — they shouldn’t expect that you know exactly what your business needs to gain more visibility in searches. It’s perfectly okay if they have several different packages, but if you’re expected to choose individual components to create your own package, that’s not a good business decision.

6. Guaranteed ranking
I’m not going to dwell on this one, because it’s 2016, and you’ve read this about 327 times before. But hey, if you’re brand new to SEO, here’s the truth:

Nobody can guarantee rankings.

So if your provider is doing it, run away.

7. “Cheap” SEO
SEO can’t be automated — it takes people sitting there, doing the work. That’s not cheap. SEO takes manual work, and it takes time. If you’re paying less than $750 to $1,000 a month for SEO, that’s another bad sign.

8. Setup fees for SEO
If your provider is charging a “setup fee,” ask them why, and what’s included. Setup fees are rare — but sometimes, since there’s more research on the front end of an SEO project, providers try to saddle new clients with a setup fee.

It’s likely that they’re just asking for extra money because they can. If they’re charging a setup feeand your first month’s service fee, they’re not doing any extra work that first month, compared to what they do the following months.

9. No access to Google Analytics
If your provider sets up Google Analytics for your site but refuses to give you access, you need to run away as fast as you can. There’s zero reason why your provider should deny you access to the analytics for your own website. Yes, this sounds crazy to most of us, but it happens all the time.

On the flip side of the coin, if you start working with a new provider that doesn’t ask for access to your Google Analytics, you should run just as fast. Without access to your analytics, they have no idea what’s going on with your website — so how can they be optimizing for better traffic?

10. No monthly reporting

Your provider should absolutely be providing a monthly SEO report. I talked to several providers at a recent automotive conference who were using a large, well-known provider who only produced quarterly reports. Since that was the only provider they’ve ever used, they didn’t know any better.

I’ve also had a lot of people tell me that their SEO reports only show keyword rankings. In today’s world of localization and personalization, keyword ranking reports are worthless as an SEO success metric. Your reports should always show organic traffic and lead trends over time.

So, those are the most egregious offenses that I’ve run into over the past year or so…. but I’d love to hear from all of you. If you’ve got a great story, please share it on social so we can both laugh AND use the examples to help people avoid the shady providers.

Do you need to fire your current website developer or SEO provider? Contact gotcha! Mobile Solutions today and hire the real deal.