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Why Customer Experience Is the Growth Engine of SaaS and Platform Companies
Customer ExperienceCustomer SuccessSaaS

Why Customer Experience Is the Growth Engine of SaaS and Platform Companies

In a world where switching to a competitor is just a few clicks away, customer experience (CX) has become the battleground for SaaS and platform companies. No longer confined to just onboarding or support, customer experience encompasses the entire journey—from...

  • August 28, 2025
  • .
  • by Marija Vidanovic
The Hidden Power of Complaints: Transform Customer Frustration Into Opportunity
Customer Successg!Reviewsreviews

The Hidden Power of Complaints: Transform Customer Frustration Into Opportunity

No matter how great your business is, complaints are inevitable. Every company, from the corner café to the Fortune 500 giant, faces unhappy customers at some point. But here’s the truth: a complaint isn’t necessarily a bad thing. In fact,...

  • October 30, 2025
  • .
  • by Adnan Ljubuncic
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